Returns & Exchanges
At Directory Mockups, we stand by the quality of our electronic hardware and accessories with a 30-day satisfaction guarantee. If your device is not performing to your expectations, we offer a streamlined return process for a full refund or replacement.
Initiate Your Request
Log into your account portal and select the order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Securely pack the device in its original manufacturer packaging, ensuring all cables, manuals, and internal components are included.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team verifies the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing